Refund policy

Return Eligibility

• Returns are accepted within 30 days of delivery
• Items must be:
  • Unused and in original condition
  • In original packaging (if applicable)
  • With all accessories included

Non-returnable Items

• Digital products (if any)
• Gift cards
• Items marked as final sale

Return Process

To initiate a return:

• Contact us at info@novacat.shop
• Provide your order number and reason for return
• Wait for return approval instructions

Refunds

• Once the returned item is received and inspected, refunds will be processed
• Refunds are issued to the original payment method
• Processing time: 5–10 business days

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect